COVID-19

For the latest advice and information on COVID-19 visit the NHS website.

 

COVID-19 terms and conditions 21.07.20

These additional terms and conditions will run alongside my standard terms and conditions until further notice. Where there is a conflict between the two, the additional terms and conditions will take precedence.

 

These additional terms and conditions may change at any time due to changing advice from government and industry.

 

COVID-19 customer risk acceptance

Your instructor will follow government and industry guidelines and put into place all reasonable and practicable measures to provide a safe environment for you the customer and the instructor. This will minimise the potential risk of spreading COVD-19 within the training vehicle. 

 

In booking driving lessons with your instructor, you the customer accept that it is impossible to fully eliminate the potential risk of catching COVID-19 due to the fact we can't practice social distancing within a vehicle. You the customer agree that the instructor accepts no responsibility or liability for that risk, as such you agree that it is your choice and decision to freely accept those risks and abide by the terms set out below. 

 

Symptoms

The most common symptoms of coronavirus (COVID-19) are recent onset of one or more of the following:

 

  • new continuous cough

  • high temperature

  • loss of or change to your normal sense of smell or taste (anosmia)

If you develop one of these symptoms, you should follow the self-isolation guidance.

 

Pre-lesson confirmation and cancellations

Your instructor will contact you by text message, phone call or other agreed method before travelling to meet you the night before or on the day of your lesson, to confirm the booking and to make sure you:

  • are not self-isolating

  • have not been in close contact with or know someone who is showing symptoms of or has tested positive for covid-19 in the last 14 days.

  • have not shown symptoms of or tested positive for covid-19 in the 10 days.

  • have not entered or returned to the UK in the last 14 days, except in very limited situations.

  • have not been contacted and advised to self isolate for 14 days by NHS Test and Trace.

 

For the safety of everyone the driving lesson must not go ahead if there is any doubt.

 

There will be no charge for late cancellations for whatever reason until further notice. This is because you need to be completely honest with your instructor and not use COVID-19 as an excuse to cancel a lesson at short notice because you don't want to be charged.​ By cancelling all charges until further notice your instructor is basically saying, tell the truth because no matter what the reason there will be no charge.

 

Fit to drive  

You the customer agree that:

  • you have not knowingly been in close contact with somebody that has tested positive or that has or is showing any symptoms of COVID-19 within the last 14 days. 

  • You have not shown any signs or symptoms of or tested positive for COVID-19 as currently described on the NHS website within the last 10 days. 

  • You have not entered or returned to the UK in the last 14 days, except in very limited situations.

  • You have not been contacted and advised to self isolate for 14 days by NHS Test and Trace.

  • You are not in a high-risk category of vulnerable people that should be shielding from infection, or have been advised by a medical professional or the government to stay at home. 

  • If you are living with or in close contact with people in a high risk category you may put these people at risk. If this is the case you must seek medical advice and think very hard about the risk before starting a course of lessons.

 

If you do not feel comfortable learning to drive under the threat of COVD-19 you should postpone your training to another time.

 

Hygiene and PPE 

Your instructor will fully clean all contact areas inside and outside the vehicle with antibacterial & antiviral cleaning products before you enter the vehicle and after you leave the vehicle. Soft surfaces such as seats and hard to reach surfaces will be sprayed with a disinfectant spray.

 

You agree to wash your hands with warm soapy water for at least 20 seconds just before meeting your instructor and starting your lesson. 

 

You agree to wear clothing which covers as much of the skin as possible and not to wear open-toed shoes.

 

You agree to use hand sanitiser provided by your instructor free of charge before or immediately upon entering the vehicle. 

Your instructor will provide you with an antiviral wipe before you enter the vehicle so you can wipe down the door handle and all contact points inside the vehicle.

 

Your instructor will avoid physical contact with you unless it is unavoidable. If this happens for example when your instructor needs to make a steering correction; your instructor will ask you to pull up as soon as safe and practical so all contact points can be sanitised 

You agree to wash your hands again straight after the lesson or as soon as is practically possible.

 

You agree to wash your clothes ideally straight after the lesson or if that's not possible at the earliest point you can. This is to stop cross contamination.

 

The training vehicle will be thoroughly cleaned again inside and out with antibacterial & antiviral cleaning products at the end of each day or before the start of the next training day.

 

Three-layer face coverings will be mandatory in Wales on public transport including taxis from the 27 July 2020. The DVSA have stated you must wear a face covering to take a practical test unless you have a good reason not to. This includes if:

 

  • you have a physical or mental illness or impairment, or a disability that means you cannot put on, wear or remove a face covering.

  • putting on, wearing or removing a face covering would cause you severe distress.

  • you need to remove it during your test to avoid harm or injury or the risk of harm or injury to yourself or others.

 

You need to say if you have a good reason not to wear a face covering when you arrange your test.

 

Your test will be cancelled if you come for your test without a face covering and you did not declare you could not wear one when you arranged your test.

 

For the above reasons and for the safety of everyone my policy will be the same, you the customer and your instructor must wear a face covering unless there is a good reason not to.

 

You will need to provide your own PPE, face mask or face covering and disposal gloves if you wish to wear gloves, at your own expense and put them on before entering the vehicle. 

 

Please notify me at least 48 hours prior to any driving lesson if you do not have suitable PPE because your instructor may be able to supply PPE at an additional cost. You the customer agree that the instructor can not guarantee the effectiveness of any PPE provided. 

 

Face masks or face coverings can cause glasses to fog up, there are anti fogging products on the market and medical tape across the top of the nose where the face mask or face covering fits works to.

 

You the customer agree that the wearing of PPE, gloves and face covering does not impede your control of the vehicle or vision in any way. If the instructor thinks your control of the vehicle or vision is affected, and as such your safety is impeded in any way then they reserve the right to terminate the lesson. For this reason you agree to try out any PPE before you drive to test its suitability.

 

You will not be allowed to have a friend or relative sitting in the back of the vehicle during the lesson and you agree to keep items you bring with you such as bags or folders to a minimum. 

 

Phones and keys should be kept in your bag or pocket and not stored in the vehicle. This is to reduce the risk of spreading the virus.

 

You and instructor should limit face-to-face discussions and instead talk facing forwards, I know this seems rude but face to face conversations are not recommended in an enclosed space. If any lengthy discussions are required during your lessons your instructor may ask if we can do this outside of the vehicle to prevent any prolonged face-to-face discussion, (weather permitting off course).

Visual training aids will be held up, but not passed to you and no items will be shared such as pens, books or tablets.

Your instructor will not touch your driving licence when checking.

If your Instructor is required to give a demonstration by driving, they will wipe down all the controls before swapping seats. They will aim to avoid swapping seats unless it is absolutely necessary.

Vehicle ventilation:

Air conditioning will only be used when necessary to clear the windows or in hot weather to cool the inside of the vehicle down when the temperature is affecting the customer's ability to concentrate and drive safely. This is because air conditioning can spread viruses.

 

The windows of the vehicle will be partially open throughout the lesson to aid ventilation unless this isn't practical because of heavy rain or smoke. So take the weather forecast into account on the day of your lesson.

 

Payments 

To reduce risk of the spread of infection your instructor would strongly advise you to pay electronically in advance of the lesson. This can be made via bank transfer directly to your instructor (your instructor will supply you with their individual bank details).

 

Failure to pay in advance of the lesson may result in the lesson not going ahead, and payment will need to be made before any future lessons are booked.

 

Your instructors responsibilities:

Your instructor will inform you straight away and cancel all driving lessons if he needs to go in self isolation because:

  • he has been in close contact with someone with confirmed covid-19 in the last 14 days.

  • he is showing signs of or tested positive for Covid-19 in the last 10 days.

  • he has been advised to self isolate for 14 days by NHS Test and Trace.

If this is the case your instructor will refund the cost of the lesson or fee to use the car on the day of the driving test. Your instructor cannot be held responsible for any other costs incurred as a result of him having to postpone a lesson or test for whatever reason. 

 

Your instructor will not refund the driving test fee, for this you will have to contact the DVSA. Your instructor will provide all the necessary information and help to support your claim for a driving test refund from the DVSA.

 

Driving Tests 

Your instructor will discuss with you any changes that the DVSA may impose regarding procedures for the day of your driving test once these have been announced via the DVSA.